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How can I change popup chat launcher position?

You can choose to show popup chat on the left side or right-hand side of the screen. But if you want to have larger control of the position of the same, we provide an option to change the position of Popup Chat Launcher. Basically, it will change the position of popup chat in a minimized position but if maximized it will still be at the bottom left or bottom right.

To change the position go to App Dashboard, here go to Settings -> App.

Here, there are two options Horizontal Offset of Chat Launcher and Vertical Offset of Chat Launcher. It takes values in percentage from 0 to 100. Entering 20 in Vertical Offset means chat launcher will be positioned at 20%(of full-screen height) above the bottom of the screen.

Example - Many customers require Popup Chat Launcher to show at 50% height in the Right Side of the screen. For this, you need to enter 50 in the Vertical Offset of Chat Launcher and default 0 in Horizontal Offset of Chat Launcher as shown below -

chat_launcher_position_m

 

Popup Chat Launcher will position like this on screen now - 

chat-height-mid

 

When Popup Chat Launcher is maximized, it will look like this as discussed above - 

chat-right2