iFlyChat

Hello,
I have upgraded my plan from the free to the basic and i am still seeing it as free in my dashboard. On to that when i had the free plan the chat was wokring perfectly. As soon as i upgraded it it stopped working. Any assistance with this is greatlu appreciated.
Here is a copy of my payment confirmation:
 
Order Number : 105416932325
 
iFlyLabs ( https://iflychat.com )
 
Contents of your purchase :
Product ID : 1
 Vendor Product ID : ifc_bp_1
 Product Name : iFlyChat Basic Plan
 Quantity : 1
 Handling Fee : 0.00
 Bill Interval : Bills every 1 Month  Until Cancelled
 
Total : 19.00 ( USD )Order Number : 105416932325
 
iFlyLabs ( https://iflychat.com )
 
Contents of your purchase :
Product ID : 1
 Vendor Product ID : ifc_bp_1
 Product Name : iFlyChat Basic Plan
 Quantity : 1
 Handling Fee : 0.00
 Bill Interval : Bills every 1 Month  Until Cancelled
 
Total : 19.00 ( USD )